![]() ![]() ![]() You can return most items bought online or by phone within 14 days for a refund (provided that it is unused and returned to us in New Condition – including packaging). Don't worry! If your order is received either damaged or faulty, just let us know, preferably using the returns request form within 30 days of receiving the item, and we'll arrange for it its return and for a replacement or refund. It doesn't happen often, but occasionally an item can get damaged on the way to you. Replacement process for items damaged in transit or faulty items Free delivery offers may not apply to some remote/Scottish Highlands addresses. Deliveries to Northern Ireland, UK non-mainland, and European addresses will cost more, and carriage charges will be shown at the checkout before you place your order. Delivery Areas & European Shippingĭelivery charges displayed apply to most UK mainland addresses. Redirection of an order after it's been dispatched may incur an extra charge from the courier. If no-one is available at your address, a card will be left so you can arrange a re-delivery directly with the courier. Most orders will need to be signed for and we advise you make sure to check your parcel/s for any damage before signing. Delivery times and charges depend on your location - these charges will be displayed in the order basket.
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